BrainVault® Returns & 30-Day Satisfaction Guarantee

Confidence in every purchase. Support when you need it.

At BrainVault, we believe you should feel confident in your decision to protect what matters most.  We stand behind our patented technology, the research behind it, and the quality of every BRAINVAULT we make.

If your BrainVault isn't the right fit for you or your athlete, we'll make returning it simple. Whether you've fitted your retail BrainVault or haven't fitted it at all, you can return it within 30 days of delivery for a full refund.  If it doesn't meet your expectations, we're here to help.

No complicated process.  No need to justify your decision.

BrainVault Returns

• 30 days to decide. Initiate your return within 30 days of delivery.

• Fitted or Unfitted. We accept returns whether you've completed the fitting process or haven't molded your BrainVault.

• Full refund. Once we receive and process your return, we'll issue a full refund of your purchase price to your original payment method.

• A simple return process. Start your return through our online Returns Center and follow the instructions to obtain your prepaid return shipping label and send your BrainVault back to us.

You don't need to contact us first or explain why you're returning a retail BrainVault. We appreciate the opportunity to earn your confidence, and we want you to feel good about your decision to give BrainVault a try.

Custom-Fit BRAINVAULT Returns

Your custom BrainVault is designed to fit with the guidance of a Dental Network Provider. If your custom BrainVault doesn't fit as expected, we recommend contacting the dental professional who fitted it. They can evaluate the fit and help determine whether an adjustment is needed.

If the fit issue isn't resolved, please contact us at info@brainvault.com within 30 days of delivery. We'll work with you on the next steps, including arranging a return and full refund when appropriate under our 30-day satisfaction guarantee.

Our goal is to help you get the fit you expect, without making the process difficult.

How to Start a Return

1. Visit our online Returns Center and submit your return request within 30 days of delivery.

2. Follow the instructions to obtain your pre-paid return shipping label, package your BRAINVAULT securely, and send it back.

3. Once we receive and process your return, we'll issue your refund to your original payment method. Your financial institution may require additional time to post the refund.

If you need help at any point, email us at info@brainvault.com. We're happy to help.

We're Listening

We continually work to make BrainVault better for athletes and the families who support them. If you're willing, we'll invite you to share a little feedback when you initiate your return. Your input helps us improve our products and customer experience.

Thank you for giving BrainVault the opportunity to earn your trust.

BrainVault: Engineered to Increase Neck Strength.  Proven by a Published Clinical Study. Manufactured in the USA.