BrainVault ® Product Care & Warranty

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At BrainVault, we believe confidence starts with the product you choose and continues with the support you receive after your purchase. Our patented mouthguard technology is engineered with purpose, precision, and attention to detail. With proper fitting, care, and storage, you can help maintain the fit, function, and condition of your BrainVault throughout its intended use.

Whether you own a retail BrainVault or a custom-fit BrainVault fitted through our dental network, we're here to help you get the most from your product.

Please review the following instructions before fitting or using your BrainVault. If you have a question about care, fit, or product performance, contact us at info@brainvault.com. We're happy to help.

Fitting Your Retail BrainVault

BrainVault's patented fitting design allows you to mold your retail BrainVault for a personalized fit. 

Watch the Dr. Ueckert’s Fitting Video below and follow the fitting instructions carefully.

Water temperature matters. Do not expose your BrainVault to water above the recommended fitting temperature of 160°F (71°C). Excessive heat can damage the overmold material and compromise the product's intended fit or function.

Follow the fitting instructions. Use the specified water temperature, fitting time, cooling process, and bite instructions provided with your BrainVault. Do not improvise or use a different heating method.

Need to refit? One of the distinctive features of your BrainVault is the ability to refit it when needed. For example, changes in your teeth or the loss of a tooth may affect the fit. Follow the official fitting instructions each time you refit your product.

If your BrainVault does not fit comfortably after following the instructions, contact us at info@brainvault.com. We'll help you understand the available next steps.

Caring for Your BrainVault

A little care goes a long way toward preserving the condition and usability of your mouthguard.

Clean after use. Rinse your BrainVault with cool or lukewarm water after use. Avoid harsh chemicals, abrasive cleaners, and cleaning methods that could damage the materials.

Allow it to dry. After cleaning, allow your BrainVault to dry before placing it in its storage case. Avoid leaving it in a damp, enclosed environment.

Store it properly. Keep your BrainVault in its protective case when not in use. Store it in a clean, dry location away from excessive heat, direct sunlight, and other conditions that could deform or damage the materials.

Avoid excessive heat. Do not leave your BrainVault in a hot vehicle, near a heat source, in boiling water, or in a dishwasher. Heat can affect the shape and integrity of the materials.

Keep it out of your helmet and facemask. Do not store your BrainVault between the bars of your facemask and helmet. Pulling it out from this position can place stress on the living hinge and may cause it to break or weaken.

Inspect before each use. Check your BrainVault for visible cracks, tears, separation, deformation, or other signs of damage. If you notice damage that could affect its fit or integrity, discontinue use and contact us for guidance.

Using Your BrainVault Safely

BrainVault is designed for athletic use in accordance with the product's intended purpose and instructions.

• Use your BrainVault only as directed in the supplied instructions.

• Do not cut, trim, drill, or otherwise modify the product unless specifically instructed by BrainVault.

• Do not share your mouthguard with another person.

• Do not use a damaged or significantly deformed mouthguard.

• Keep your mouthguard clean and stored securely when not in use.

• If you experience persistent discomfort or an unusual fit, stop using the product until the issue has been evaluated.

BrainVault is a piece of athletic equipment and is not intended to diagnose, treat, cure, or prevent any injury or medical care.  BrainVault is not a substitute for appropriate coaching, protective equipment, or established sports-safety practices.

BrainVault is not compatible with braces, Invisalign® aligners and may have potential interference with orthodontic appliances. If you have concerns about oral health, dental changes, or the suitability of your BrainVault, consult a qualified dental professional.

Caring for Your BrainVault Custom

Your custom-fitted BrainVault is prepared through a dental network provider to support a personalized fitting experience.

For the best experience:

• Follow the care and use instructions provided with your custom-fit product.

• Clean and store it as directed.

• Avoid exposing it to excessive heat or attempting to reshape or modify it yourself.

• Inspect it regularly for visible damage or changes in condition.

If your BrainVault Custom does not fit as expected, we're here to help.

Please contact the dental professional who fitted your BrainVault. Your provider is best positioned to evaluate the fit and determine whether an adjustment is appropriate.

If the issue remains unresolved, contact BrainVault at info@brainvault.com. We'll work with you and your provider to determine the appropriate next step.

We want you to feel confident in your BrainVault and your experience of wearing it.

BrainVault One-Year Limited Warranty

We stand behind BrainVault and we're here to help.

BrainVault mouthguards are covered by a one-year limited warranty from the original date of purchase against defects in materials and workmanship under normal, intended use and in accordance with the supplied instructions.

What's covered

Defects in materials or workmanship that arise during the warranty period and are not attributable to an excluded cause.

What's not covered

This warranty does not cover ordinary wear and tear; damage from placing BrainVault in athletic equipment; damage caused by repeated chewing or biting; damage resulting from improper fitting; excessive heat; misuse,; failure to follow the fitting instructions; unauthorized modifications; or accidental damage.  DO NOT PLACE YOUR BRAINVAULT IN YOUR FACEMASK OR ANYWHERE ELSE WHERE IT COULD GET DISTORTED OR DAMAGED.

How to request warranty support

If you believe your BrainVault has a defect, contact us at info@brainvault.com or use our online Product Warranty Support form.

Tell us your order number and briefly describe what happened. 

We'll review your concern, let you know if any additional information is needed, and explain the next steps. If a defect covered by this warranty is confirmed, we'll provide the applicable remedy in accordance with this warranty and applicable law.

We want the process to be straightforward, fair, and respectful of your time.

This limited warranty gives you specific legal rights. You may also have other rights that vary by state.

Questions? We're Here to Help.

Whether you need fitting guidance, care instructions, warranty assistance, or help with a return, our team is here for you.

Email: info@brainvault.com

Thank you for choosing BrainVault. We appreciate the confidence you place in our technology and we are committed to providing championship support throughout your experience.

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